Privacy Policy

Cancellation Policy

Kaz Routes provides a straightforward cancellation policy for all bookings, including tour packages, site visits, car rentals, hotels, and restaurants. Cancellations must be submitted in writing via email or the contact form on kazroutesdmc.com. Refunds are calculated based on the notice period before the scheduled start date, excluding any non-refundable third-party fees.

 

Time-Based Refund Schedule

•  30+ days prior: 80% refund of total amount paid.
•  15-29 days prior: 50% refund.
•  7-14 days prior: 25% refund.
•  Less than 7 days prior: No refund.

 

Additional Provisions

No refunds for no-shows or voluntary changes. Force majeure events (e.g., natural disasters, government restrictions) allow cancellation without penalty, but refunds are at Kaz Routes' discretion. Processing takes 14-21 days via original payment method

 

Refund Policy

Kaz Routes processes refunds for eligible cancellations of tour packages, site visits, car rentals, hotels, and restaurants booked via kazroutesdmc.com. Refunds apply only after confirmation of cancellation per the Cancellation Policy and exclude non-refundable third-party charges (e.g., advance hotel deposits).

 

Eligibility and Amounts

Refunds follow the time-based schedule: 80% (30+ days prior), 50% (15-29 days), 25% (7-14 days), or 0% (less than 7 days). No refunds for no-shows, voluntary changes, or misuse of services.

 

Processing Details

•  Request Submission: Via email or contact form with booking details.
•  Processing Time: 14-21 business days from approval, credited to original payment method.
•  Fees: 5% administrative fee deducted from refund amount (minimum ₸5000 or equivalent).

Bank/wire transfer fees borne by the customer.

Force majeure refunds processed case-by-case within 30 days. Contact support for status update

 

Privacy Policy

Kaz Routes, operating via kazroutesdmc.com, collects only essential customer data and payment details necessary for providing travel services, including tour packages, site visits, car rentals, hotels, and restaurants. Data collected includes name, email, phone, booking preferences, and payment information (e.g., card details processed securely via third-party gateways). No additional personal data beyond what's required for bookings is gathered.

 

Data Usage and Security

Collected data is used solely for booking confirmation, service delivery, communication, and refunds. We employ industry-standard encryption (SSL/TLS) for payment processing and store data on secure servers in Kazakhstan compliant with local regulations. Data is not sold, shared, or disclosed to third parties except service providers (e.g., hotels, transport) under strict confidentiality agreements.

 

Customer Rights and Retention

Customers may request data access, correction, or deletion via contact form. Data is retained for 2 years post-booking for records and disputes, then securely deleted. Cookies on the site track only session activity for functionality, with opt-out available. Last updated: December 2025